Rules of WAK Online Shop:
Shopping
Ordering through our store can be done in one way: Registered Customer . This will grant you many privileges, most importantly:
- Fast shopping
- You will be able to see your current order status
- Review your past order history
- Periodically receive an e-mail newsletter.
- Receive repeat customer discount.
In the second case all you have to do is state your address. Once the order is placed you will receive a confirmation e-mail. You don't have to reply to it, but you also won't be able to check your current order status without registering.
Pricelist.
All customers from outside of Poland are obliged to use the price list in English, or simply the prices given in PLN (Polish Zloty), EURO or US Dollars, etc.. To get to them please click the British “Union Jack” flag on the right-hand side of our page, under “Jezyk/Languages”, or set your currency options in “Waluta/Currencies” section. You can make your order in Polish Zlotych (PLN) and this currency will be available on your credit card account. If you live in a country of the European Union, please make payments in Euro.
Orders.
We do not have a set minimum order value. Every order will be welcome and realized as fast as possible. Orders will be realized in the order we've received them. The maximum time of order preparation shouldn't exceed 7 workdays.
Orders are carried out in folowing way:
- After placing the order its status will be changed to "awaiting"
- On the next day your order will be forwarded to our shipping division, where the storehouse availability of ordered merchandise will be confirmed and missing merchandise will be ordered from the distributor. (Your order's status will be changed to "processing")
- If certain merchandise should not be available or hard to get a hold of, we will contact you through e-mail or by phone (that's why you're asked to submit correct personal data on your first log in).
- Completed orders are sent to our packaging division. All merchandise is sent in special cardboard boxes or rigid envelopes, which should protect your order from sustaining any damage.
- The package is handed over to a Polish Post Office courier. Shipping takes place two times a week, on tuesdays and fridays. That's when your order's status will be changed to "shipping".
- We reserves the right to cancel an order if certain merchandise should prove unavailable (its status will be changed to "cancelled")
Discounts for regular customers.
Purchases of individual customers are added. Customers who purchase goods worth a total of 250 PLN, receive a discount of 2.5%. When the amount of 500 zł, the discount is 5.0% and above 1000 zł amount, 10.0%.
Shipping options.
All parcels are sent „by registered post”. With reduction of your customs taxes in mind we send the parcels without including an invoice inside the package. An invoice will be sent separately by e-mail, or regular mail. When finalizing your order, please select your preferred shipping option:
1. surface mail
Cheap, but estimated time of arrival in Europe is 7-21 days, depending on the country. Please note: shipping via surface mail to USA, North America, South America, Australia or Japan can take over 3 months!
2. air mail
More expensive, but guarantees delivery within 3-7 days (Europe) or 3-14 days (rest of World).
Shipping costs:
Postage costs depend on Polish Post Office price-list.
Payment:
1. We accept payment by credit cards: Visa, Mastercard, Diners Club, JCB. We do not accept cheques, cash and international money orders. All payments are secure. When you will finish placing your order, our shop system will redirect you to DotPay Security Center, where you will be asked for your credit card details.
2. We accept payment by PayPal. All payments are secure. When you will finish placing your order, our shop system will redirect you to PayPal Security Center, where you will be asked for your payment details.
Invoice.
Each order is confirmed by invoice, which is automatically e-mailed to you after submitting your order. If you do not receive a confirmation from our shop system immediately (after payment), this is sign that you might have made an error when finalizing your order.
Merchandise Returns.
It is possible to return the ordered merchandise. One shall pack up the item in a solid package that can guarantee reaching the destination safely, and send back to our shop at the address:
Wydawnictwo WAK
ul. Kleczkowska 46/4
50-227 Wrocław, Poland.
After the returned parcel is received, your money will be sent back within 14 days (without P&P costs)
If you have any questions, please ask me.
Best regards
Przemysław Bogusz
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